1. Delivery Timeline: We usually process and dispatch orders within 2–4 business days. Delivery duration depends on your location, product availability, and our courier partners. Across India, you can expect delivery within 5–10 business days from the date of dispatch.
2. Shipping Charges: We offer free standard shipping on all prepaid orders within India. For Cash on Delivery (COD) orders, a small service fee may be applicable and will be clearly displayed during checkout.
3. Order Tracking: Once your order is shipped, you will receive a tracking ID via SMS or email. You can use this ID to track the live status of your parcel on the respective courier partner’s website.
4. Delivery Partners: To ensure safe and timely delivery, we work with reliable logistics providers such as Delhivery, DTDC, Blue Dart, and India Post.
5. Undelivered Orders: If an order is undelivered due to incorrect address or customer unavailability, the parcel will return to us. In such cases, our support team will get in touch for a re-dispatch. Re-shipping charges may apply.
6. International Shipping: At this time, we do not offer international shipping. However, we are actively working to expand globally. Stay tuned for updates on our website and social channels.
7. Delays: While we aim for on-time deliveries, external factors such as weather, courier issues, or local restrictions may cause delays. We appreciate your understanding and patience.
Need Help? For any shipping-related queries, feel free to contact our support team at:
📧 support@agracharya.com